Question 1

Do you offer 24/7 emergency service?

Accepted Answer

Yes. Equipment breakdowns don't wait for business hours. Smith Refrigeration offers 24/7 emergency service for commercial refrigeration and HVAC throughout the South Okanagan. Call or text 250-488-6860 any time.

Question 2

What areas do you serve?

Accepted Answer

We are based in Penticton and serve the entire South Okanagan Valley, including West Kelowna, Peachland, Summerland, Naramata, Kaleden, Okanagan Falls, Oliver, Osoyoos, and Keremeos.

Question 3

Do you work on residential or commercial systems?

Accepted Answer

Our focus is commercial refrigeration and HVAC for restaurants, wineries, breweries, and businesses, but we also offer residential air conditioning maintenance — including our $150 seasonal A/C tune-up special.

Question 4

What refrigeration equipment do you service?

Accepted Answer

We service walk-in coolers and freezers, reach-in units, display cases, ice machines (cube, flake, and nugget), glycol chillers, barrel room cooling, and fermentation temperature control systems. We work on all major brands.

Question 5

Do you offer maintenance plans?

Accepted Answer

Yes. We offer monthly, quarterly, and annual preventative maintenance programs that include full system inspections, filter replacement, coil cleaning, refrigerant checks, and electrical testing. Plan customers get priority emergency service and discounted repair rates.

Question 6

How much does A/C maintenance cost?

Accepted Answer

Our current residential A/C maintenance special is $150 and includes condenser coil cleaning, refrigerant pressure checks, electrical inspection, system performance testing, temperature split and airflow checks, and a general inspection.

Question 7

Are you licensed and insured?

Accepted Answer

Yes. Smith Refrigeration is fully licensed and insured, WorkSafe BC covered, Red Seal certified, and employs licensed gas fitters.

Question 8

How often should commercial refrigeration equipment be serviced?

Accepted Answer

Most commercial refrigeration equipment should be professionally serviced at least twice a year, and high-use equipment like walk-ins and ice machines benefit from quarterly maintenance. Regular service prevents breakdowns, lowers energy costs, protects your inventory, and extends equipment life.

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