Equipment Help Centre
Simple information to help you identify your equipment, make a few safe checks, protect product during a breakdown, and find manufacturer warranty resources.
Have These Details Ready
- ✓ Equipment brand
- ✓ Model and serial number
- ✓ Current box or room temperature
- ✓ Any error code shown
- ✓ What changed and when it started
- ✓ A photo of the equipment and data plate if possible
A Few Things You Can Check
- ✓ Confirm the unit has power
- ✓ Check the thermostat or controller setting
- ✓ Make sure doors are fully closed
- ✓ Check for blocked return or supply airflow
- ✓ Look for a visibly dirty accessible condenser coil
- ✓ Write down any alarm or error code
Do not open electrical panels, bypass safeties, add refrigerant, or repeatedly reset a tripped breaker. Those checks are for a qualified technician.
If a Cooler or Freezer Goes Down
The goal is to slow temperature rise and protect inventory while you arrange service.
Keep doors closed
Every door opening adds heat and shortens the time you have.
Record temperature
Note the current temperature and time so you can track the change.
Protect high-value stock
Move critical product to known-good refrigeration when practical and safe.
Call for service
Share the equipment details, temperature and symptoms with the technician.
Warranty, Manuals & Support
Use the manufacturer’s official support page to check warranty information, manuals or registration. Warranty coverage depends on the exact model, serial number, installation date and manufacturer terms.
True Refrigeration
Serial lookup, manuals, warranty and support.
Official support →Hoshizaki
Warranty, manuals, parts lookup and technical support.
Official support →Ice-O-Matic
Registration, warranty, manuals and service resources.
Official support →Copeland
Technical support for compressors and controls.
Official support →Still Need Help?
Call Smith Refrigeration and speak directly with a Red Seal refrigeration mechanic.